SMS Terms
Contents
1. About the Haulyn messaging program
Haulyn is an on-demand transportation and delivery platform. We use text messages to send sign-in codes and to keep you informed about a ride or delivery you requested, and to answer you when you message us. These SMS Terms apply to text messages sent by Haulyn to customers, drivers, business-partner staff, and Haulyn operators.
Haulyn messages are sent from (770) 746-7445. Text messaging is provided through our messaging carrier and is subject to these terms, our Terms of Service, and our Privacy Policy.
2. How you opt in
See the actual opt-in screens — the exact consent language and where it appears, for each surface.
You opt in by ticking the consent checkbox shown beside your mobile number on the Haulyn sign-in screen, in the apps or on the web. The checkbox is optional and never pre-ticked. Entering your number signs you in and sends a one-time passcode to that number; it does not enrol you for anything else. You are enrolled for account, trip and delivery messages only if you tick that box, and leaving it unticked does not prevent signing in, booking, or using any part of Haulyn.
If you booked through one of Haulyn's business partners, that partner collected your number on its own screen and passes it to Haulyn only so the delivery or ride can be carried out. No Haulyn consent record exists for a number entered that way, and Haulyn's automated messaging does not reach it. The partner tracks the job through its own surface.
Consent to receive text messages is not a condition of purchasing any goods or services. You can use Haulyn without agreeing to marketing messages, and we do not currently send marketing messages at all — see section 3.
3. Messages we send
- Sign-in codes — one-time passcodes used to verify your number and sign you in.
- Ride and delivery updates — for example that a driver has been assigned, is arriving, is on the way, or that your trip or delivery is complete, cancelled, or could not be completed.
- Account notifications — service messages about your account or a booking, such as an adjusted pickup time when a tracked flight is delayed.
- Customer support replies — responses from the Haulyn team when you have messaged us first.
We do not send marketing or promotional text messages under this program. If we introduce them in the future, they will require a separate opt-in, and this page will be updated first.
4. Message frequency
Message frequency varies. It depends on how you use Haulyn — how often you sign in, and how many rides or deliveries you request. A single booking typically generates a small number of status messages.
5. Cost
Haulyn does not charge you for these messages. Message and data rates may apply depending on your mobile plan. Check with your mobile carrier if you are unsure what your plan includes.
6. How to stop messages
Reply STOP to any Haulyn message to opt out. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. We will send one final message confirming that you have been unsubscribed, and after that we will not send you further messages from that number.
Please note that sign-in codes are sent from the same number. If you opt out, we will not be able to text you a code, which may prevent you from signing in to the Haulyn app. Reply START at any time to turn messages back on.
7. How to get help
Reply HELP to any Haulyn message for support information. You can also email us at support@gethaulyn.com or use our contact page.
8. Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and your device, and Haulyn cannot guarantee that every message will arrive.
9. Mobile information & consent
Haulyn does not share or sell mobile information, phone numbers, or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party for purposes unrelated to providing you with the services of that campaign.
We use messaging providers to deliver messages on our behalf. They may process your number only to deliver our messages and are not permitted to use it for their own marketing. Our Privacy Policy explains how we handle personal information more generally.
10. Devices & eligibility
You must be the account holder or authorized user of the mobile number you provide, and you must be at least 18 years old to receive Haulyn messages. If your number changes or is reassigned, please update it in the Haulyn app so messages do not reach someone else. Messages require a text-capable mobile device on a supported carrier.
11. Changes to these terms
We may update these SMS Terms from time to time. Material changes will be reflected by the "Last updated" date at the top of this page, and where required we will notify you before the change takes effect.
12. Contact
For questions about the Haulyn messaging program, contact us at support@gethaulyn.com or through our contact page.